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Privacy Policy (Tamkeen Stores - Tamkeen Care)
WELCOME TO TAMKEEN STORES
tamkeenstores.com.sa
a Tamkeen International for Home Appliances is registered in Saudi Arabia under
company registration number 4030049348 Our registered office is AlMiskAl Hamraa
District 2 Business Park Building, PO Box 30934 Jeddah 21478 Saudi Arabia We
are committed to ensuring that your privacy is protected This policy, together
with our Terms and Condition sets out the basis on which any personal data we
collect from you, or that you provide to us will be processed by us This
Privacy Policy sets out the basis on which any personal data, including but not
limited to payment details and other information we collect from you or other
sources or that you provide to us information will be handled by us in
connection with your access and use of www.tamkeenstores.com.sa and/or the www
tamkeenstores.com.sa mobile application and services We understand the
importance you place on the Information, and we are committed to protecting and
respecting your privacy By using our Services, you agree to the handling of
your Information in accordance with this Privacy Policy This privacy policy has
been compiled to better serve those who are concerned with how their
Personally, identifiable information' (PII) is being used online PII is information
that can be used on its own or with other information to identify, contact, or
locate a single person, or to identify an individual in context Please read our
privacy policy carefully to get a clear understanding of how we collect, use,
protect or otherwise handle your Personally Identifiable Information in accordance
with our website
YOUR ACCOUNT OBLIGATIONS
This Privacy Policy provides the manner your data
is collected and used by www.tamkeenstores.com.sa You are advised to read this
Privacy Policy carefully By accessing the services provided by
www.tamkeenstores.com.sa you agree to the collection and use of your data by
www.tamkeenstores.com.sa and certain authorized third-party service providers
in the manner provided in this Privacy Policy If you do not agree with this
Privacy Policy, please do not use the website – www.tamkeenstores.com.sa By
accepting the Privacy Policy during registration, you expressly consent to our
use and disclosure of your personal information in accordance with this Privacy
Policy is incorporated into and subject to the terms of the User Agreement
WHAT INFORMATION WE MAY COLLECT
FROM YOU
We may collect and process the following
Information about you Information that you provide by filling in forms on our
Platform, including information provided at the time of registering to use our
Platform and other co- registrations (eg social media logins), subscribing to
our Services posting material or requesting further services The Information
you provide when you enter a competition or promotion via our Platform, provide
reviews, testimonials or feedback on our Platform Information you provide us,
or that we may collect from you, when you report a problem with our Platform A
record of correspondence if you contact us General, aggregated, demographic and
non-personal Information If you download or use our mobile application, we may
have access to details about your location and your mobile device, including a
unique identifier for your device Details of transactions you carry out through
our Platform and of the fulfilment of your orders Details about your computer,
including but not limited to your IP address, operating system and browser
type, as well as information about your general internet usage (eg by using
technology that stores information on or gains access to your device, such as
cookies, tracking pixels, web beacons, etc Your email address from a third
party if you indicate that you have consented to that third party sharing your
Information with us Any other Information we consider necessary to enhance your
experience on the Platform As part of your registration on or use of the Site,
you will be asked to provide us with certain personal information, such as your
name, shipping address, email address and/or telephone number and other similar
information as well as some additional information about you such as your date
of birth or other identifying information Additionally, in order for us to
verify your identity, we may need to request from your valid proof of
identification (eg in the form of a copy of your passport, resident’s visa or
permit, national ID card and/or driver’s license)We will also need to collect
selected financial information from you, such as your credit card and/or bank
account details You will need to input this financial information into the
"My Account" section of the Site We use this financial information for
billing purposes and for the fulfilment of your orders Following your
registration on the Site, you should not post any personal information
(including any financial information) anywhere on the Site other than on the My
Account section of the Site Restricting the posting of personal information to
the My Account section of the Site protects you from the possibility of fraud
or identity theft The posting by you of any personal information anywhere on
the Site other than on the My Account section of the Site may lead to the
suspension of your use of the Site We will collect transactional information
based on your activities using the Site (such as buying and selling
items)Please note that we may use your Internet protocol (or IP) address (which
is a unique number assigned to your computer server or your Internet service
provider to analyze user trends and improve the administration of the Site We
may also collect information about your computer (for example, browser type)
and navigation information (for example, the pages you visit on the Site) along
with the times that you access the Site We may also collect information you
provide when giving us feedback or completing profile forms, subscribe to a
newsletter and users are able to unsubscribe from receiving further emails by
following the instructions in the bottom of each email We also monitor customer
traffic patterns and Site use, which enables us to improve the service we
provide We may also use aggregate information and statistics for the purposes
of monitoring website usage to help us develop the website and our service and
may provide such aggregate information to third parties These statistics will
not include information that can be used to identify any individual We may
collect information about your general internet usage by using a cookie file
This is a small text file implanted by our site on your hard disk or device
when you visit our site which collects personal data about you The cookie is
then retrieved each time you visit our site, making it unnecessary to re-enter
the registration details on each visit and enabling you to benefit from certain
features For example, a more personalized service, improvements to our site and
the ability to store the contents of an electronic shopping basket between
visits Please note, our advertisers may also use cookies over which we have no
control Finally, we may collect additional information from or about you in
other ways not specifically described here For example, we may collect
information related to your contact with our customer support team or store
results when you respond to a survey We may also collect feedback ratings and
other comments relating to your use of the Site Where we aggregate personal
information for statistical purposes, such aggregated personal information shall
be anonymized You can terminate your account at any time However, your
information may remain stored in archive on our servers even after the deletion
or the termination of your account Users can visit our site anonymously
However, when ordering or registering on our site, as appropriate, you may be
asked to enter your Name, Email address, mailing address, Phone number, ID
Number or other details to help you with your experience
HOW WE WILL USE YOUR
INFORMATION
We may use Information held about you in the following
ways to provide you with information, products or services that you request
from us or which we feel may interest you, where you have consented to be
contacted for such purposes to provide you with location-based services, such
as advertising, search results and other personalized content to carry out our
obligations arising from any contracts entered into between you and another
entity using our Platform or between you and us to improve our Services and to
deliver a better and more personalized service to you to ensure that content
from our Platform is presented in the most effective manner for you and the
device you use to access our Platform to notify you about changes to our
Services to administer and manage our incentives programs and fulfil your
requests for incentives, and/or to allow you to participate in sweepstakes and
to notify you if you are a sweepstakes winner We use your personal information
to provide services and customer support to you; to measure and improve our
services to you; to prevent illegal activities and implement our user agreement
with you ("User Agreement"); troubleshoot problems; collect fees;
provide you with promotional emails and verify information you give us with
third parties For example, we may share some of the personal information you
give us with banks or credit card authorization, processing and verification
services or with third parties for fraud screening purposes though we make
every effort to preserve your privacy, we may need to disclose your personal
information to law enforcement agencies, government agencies or other third
parties where we are compelled so to do by court order or similar legal
procedure; where we are required to disclose your personal information to
comply with law; where we are cooperating with an ongoing law enforcement
investigation or where we have a good faith belief that our disclosure of your
personal information is necessary to prevent physical harm or financial loss,
to report suspected illegal activity or to investigate a possible violation of
our User Agreement and other agreements; or protect the rights, property, or
safety of www.tamkeenstores.com.sa, our users or others in the event of a sale
of www.tamkeenstores.com.sa, any of its affiliates and subsidiaries or any related
business assets, your personal information may be disclosed to any potential purchaser
for the purposes of the continued provision of the Site or otherwise in relation
to any such sale We may share your personal information with our other group
companies for the purposes outlined in this privacy policy This contact information
will be the personal information provided by you to us on registration and, as
a result, should always be kept up-to-date additionally, information relating
to items you are buying or selling will be displayed on the Site This
information can include details of your user ID, feedback ratings and
associated comments relating to your use of the Site otherwise, we will only
disclose your personal information to a third party with your express
permission We do not sell or rent any of your personal information to third
parties in the normal course of doing business and will only share your
personal information with third parties in accordance with this privacy policy
by registering on or using the Site, you give us your express consent to
receive promotional emails about our services and emails announcing changes to,
and new features on, the Site If, at any time, you decide that you do not wish
to receive any such emails, you can opt out of receiving such emails by
clicking on the link at the bottom of any of the emails or by going to the My
Account section of the site Additionally, we do use comments made by you about
the Site for marketing purposes and by making such comments you expressly
consent to our using such comments for marketing purposes we use your personal
& contact information to get in touch with you whenever necessary, supply
the orders/ services requested by you, preserve social history as governed by
existing law or policy, contact you as a survey respondent, notify you if you
win any contest We use your personal & contact information to personalize
user's experience and to allow us to deliver the type of content and product
offerings in which you are most interested, to improve our website in order to better
serve you, to allow us to better service you in responding to your customer
service requests, to administer a contest, promotion, survey or other site
feature, to quickly process your transactions, to send periodic emails
regarding your order or other products and services YOUR USE OF YOUR AND OTHER
USERS’ PERSONAL INFORMATION Site members may need to share personal information
(including financial information) with each other to complete transactions on
the Site You should respect, at all times, the privacy of other Site members We
cannot guarantee the privacy of your personal information when you share
personal information with other Site members so you should always seek
information on the privacy and security policies of any other Site members with
whom you are transacting prior to sharing any of your personal information with
another Site member This privacy policy does not cover your release of your
personal information to another Site member You agree to use any personal
information received from another Site member in relation to a transaction on
the Site solely in relation to such transaction and shall not use the
information received from another Site member for any other purposes (except
with the express consent of the other Site member)You acknowledge and agree
that you shall use personal information received from another Site member in
accordance with all applicable laws ACCESSING, REVIEWING, VIEWING, AMENDING,
STORING YOUR PERSONAL INFORMATION You can access and review your personal
information in the My Account section of the Site If your personal information
changes in any way or is incorrectly presented on the Site you should
immediately update or correct your personal information(as applicable) by
accessing the My Account section on the Site or, alternatively, by contacting
our customer support team The "Customer Support" link at the top of
each Site webpage contains our customer support email and phone details Please
note that we shall retain your personal information during and following the
end of your use of the Site as required to comply with law, for technical
troubleshooting requirements, to prevent fraud, to assist in any legal
investigations and to take any other actions otherwise permitted by law Supplying
personally identifiable information is entirely voluntary You are not required
to register with us in order to browse our Site However, we offer some services
only to visitors who do register You may change your interests at any time and
may opt-in or opt-out of any marketing / promotional / newsletters mailings
www.tamkeenstores.com.sa reserves the right to send you certain service-related
communication, considered to be a part of your www.tamkeenstores.com.sa account
without offering you the facility to opt-out You may update your information
and change your account settings at any time Upon request, we will remove /
block your personally identifiable information from our database, thereby
canceling your registration However, your information may remain stored in
archive on our servers even after the deletion or the termination of your
account If we plan to use your personally identifiable information for any
commercial purposes, we will notify you at the time we collect that information
and allow you to opt-out of having your information used for those purposes You
are able to personally, identifiable information (including name, e-mail,
password, communications and personalized advertising preferences), payment
settings (including credit card information); and e-mail notification settings You
can opt-out of receiving future marketing communications from us at any time by
adjusting your customer communication preferences, through the unsubscribe link
within the email communication For marketing via your mobile application, you will
need to adjust your notifications settings in the general section of your
mobile Also, our system will place cookies when you log on to our Platform and
this is to ensure you have an enjoyable user experience and are able to utilize
all aspects of the Platform You may disable Cookies by changing the settings on
your browser If you disable Cookies, it will affect how our Platform works and
you may not be able to access or use certain areas of our Platform or full
functionality For example, performance cookies collect information about how
you use the Site, for instance, which pages you visit most often, which allows
us to provide you with targeted and relevant choices that enhance your Site
experience We may retain a copy of your Information for compliance reasons When
you update information, we may retain a copy of the prior version for our
records THIRD PARTY WEBSITE LINKS The Site may contain links to other websites
Please be aware that we are not responsible for the privacy practices of such
other websites We encourage you when you leave the Site to read the privacy
statements of each and every website you visit if you intend to provide
personal information to that website Our privacy policy applies solely to your
personal information that we collect on the Site Our site may, from time to
time, contain links to and from the websites of our partner networks,
advertisers and affiliates If you follow a link to any of these websites,
please note that these websites have their own privacy policies and that we do
not accept any responsibility or liability for these policies Please check these
policies before you submit any personal data to these websites We employ other
companies and individuals to perform functions on our behalf Examples include
fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing
data, providing marketing assistance, providing search results, processing credit
card payments They have access to personal information needed to perform their
functions, but may not use it for other purposes We do not sell, trade, or otherwise
transfer to outside parties your personally identifiable information unless we
provide you with advance notice This does not include website hosting partners
and other parties who assist us in operating our web site, conducting our
business, or servicing you, so long as those parties agree to keep this
information confidential We may also release your information when we believe
release is appropriate to comply with the law, enforce our site policies, or protect
ours or others' rights, property, or safety However, non-personally identifiable
visitor information may be provided to other parties for marketing, advertising,
or other uses Occasionally, at our discretion, we may include or offer third
party products or services on our website These third-party sites have separate
and independent privacy policies We therefore have no responsibility or
liability for the content and activities of these linked sites Nonetheless, we
seek to protect the integrity of our site and welcome any feedback about these
sites NO SPAM OR SPOOF EMAILS We do not tolerate spam To report Site related
spam or spoof emails, please forward the email to spam www.tamkeenstores.com.sa
You may not use our communication tools to send spam or otherwise send content
that would violate our User Agreement We automatically scan and may manually
filter messages to check for spam, viruses, phishing attacks and other
malicious activity or illegal or prohibited content YOUR PRIVACY GUARANTEE WITH
USwww.tamkeenstores.com.sa Promises not to sell or rent your personal
information to third parties(except as provided in this Privacy Policy) without
your consent We and/or certain authorized third-party service providers will
use the personal information provided by you to provide you with the services,
which we offer
WHAT SECURITY MEASURES WE APPLY
We maintain commercially reasonable technical,
administrative, and physical safeguards to ensure your Information is treated
securely and in accordance with this Privacy Policy, and to protect against
unauthorized access or alteration to, disclosure, or destruction of your
Information We may, for example, use encryption technology to secure your
Information during transmission to our Platform as well as external firewall
and on-host firewall technology to prevent network level attacks Only those
authorized employees, contractors, and agents who need to know your Information
in connection with the performance of their services are allowed to access this
Information It is important for you to protect yourself against unauthorized access
to your password and to your devices used to access our Services You are
responsible for keeping your password confidential For example, ensure that you
sign off when you have finished using a shared device Unfortunately, the
transmission of information via the internet is not completely secure Although
we will do our best to protect your Information, we cannot guarantee the
security of your Information transmitted to our Platform and any transmission
is at your own risk By providing us with personal information, you consent to
the transfer of your personal information outside of the Kingdom of Saudi
Arabia We take every precaution to safeguard all your personal information from
unauthorized access, use or disclosure All personal information is encrypted
However, the Internet is not a secure medium and we cannot guarantee the
privacy of your personal information You must enter your username and password
each time you want to access your account or make transactions on the Site Choose
your password carefully using unique numbers, letters and special characters Never
share your username and password with anyone If you are concerned that your
username or password has been compromised, please contact our customer support
team immediately and ensure you change your password by logging onto the My
Account section of the Site To ensure that your credit, debit or charge card is
not being used without your consent, we will validate name, address and other
personal information supplied by you during the order process against appropriate
third-party databases By continuing to use the website you accept these terms
and conditions and accordingly consent to such checks being made In performing
these checks personal information provided by you may be disclosed to a
registered Credit Reference Agency which may keep a record of that information
for payment clearance, credit reference, order fulfilment, delivery, data
analysis or customer support You can rest assured that this is done only to
confirm your identity, that a credit check is not performed and that your
credit rating will be unaffected We may need to disclose your personal data
where we are under a legal duty to comply with any legal obligation or in order
to enforce or apply our Terms and Conditions and other agreements We may also
need to disclose it to protect our rights, property or safety of our customers
or others which includes exchanging information with other companies and
organizations for the purposes of fraud protection and credit risk reduction To
protect against the loss, misuse and alteration of the information under our
control, we have in place appropriate physical, electronic and managerial
procedures For example, our servers are accessible only to authorized personnel
and that your information is shared with respective personnel on need to know
basis to complete the transaction and to provide the services requested by you Although
we will endeavor to safeguard the confidentiality of your personally
identifiable information, transmissions made by means of the Internet cannot be
made absolutely secure By using this Site, you agree that we will have no
liability for disclosure of your information due to errors in transmission or
unauthorized acts of third parties Our website is scanned on a regular basis
for security holes and known vulnerabilities in order to make your visit to our
site as safe as possible Your personal information is contained behind secured
networks and is only accessible by a limited number of persons who have special
access rights to such systems, and are required to keep the information
confidential In addition, all sensitive/credit information you supply is
encrypted via Secure Socket Layer (SSL)technology We implement a variety of
security measures when a user places an order enters, submits, or accesses
their information All transactions are processed through a gateway provider and
are not stored or processed on our servers
CREDIT CARD DETAILS
We do not keep any credit card details in our database
or server It is important for you to protect against unauthorized access to
your password and to your computer Be sure to sign off when finished using a
shared computer WHO’S ALLOWED TO BUYwww.tamkeenstores.com.sa does not sell
products for purchase by children If you are under18, you may browse the www.tamkeenstores.com.sa
website but you cannot purchase any product without the involvement of a parent
or guardian
The application's location
feature is used to enable CARE technicians to interact with the user's
location.
·
An Empowerment
Technician app intended for the internal use of our employees, we are Empowerment
Stores that sell our home appliances online and deliver them to customers.
·
Due to the delivery
part and job assignment for Tamkeen store drivers, we use this app to mark the
order for delivery to the customer's location. The site is mainly used when the
order is abroad for delivery, then we show the customer on the web browser that
this product is coming to give more importance to the customer and his
products.
How our site handles Do Not
Track Signals:
·
We encourage Do Not
Track signals and do not track, create cookies, or use ads when a Do Not Track
browser mechanism is in place.
PROTECTING YOUR PERSONAL
INFORMATION
We endeavor to protect the information you
provide and have various security procedures in place We store the information
provided to us on our secure servers where it can only be read by authorized
personnel Any payment transactions are encrypted using Secure Socket Layer
(SSL) technology This protects your data while being sent over the internet
from being intercepted and misused by third parties We have installed a
mechanism that uses digital server identities so that you can be sure that the
website you access is www.tamkeenstores.com.sa This is done using one of the
internet Trusted Certification Authorities When you access the secure pages of
our site your browser will be provided with an electronic certificate
confirming that you have accessed our site and all communications will be
encrypted When you create an online order, request or feedback that is then
passed on to the relevant destination using the same level of encryption, this
includes credit card verification Firewalls are used to block unauthorized
traffic to the servers and the actual servers are in a secure location which
can only be accessed by authorized personnel Where we have given you (or where
you have chosen) a password which enables you to access certain parts of our
site, you are responsible for keeping this password confidential We ask you not
to share a password with anyone We also recommend that you avoid using the same
password for different online accounts HOW DOES OUR SITE HANDLE DO NOT TRACK
SIGNALS We honor do not track signals and do not track, plant cookies, or use
advertising when a Do Not Track (DNT) browser mechanism is in place
DOES OUR SITE ALLOW THIRD-PARTY
BEHAVIORAL TRACKING
It's also important to note that we do allow third-party
behavioral tracking what IF WE CHANGE OUR PRIVACY POLICY Our business changes
constantly, and our Privacy Policy may therefore also need to change We will
post the current version of this Privacy Policy on the Platform and each such
change will be effective upon posting on the Platform or upon the date designated
by us as the "effective date We may e-mail periodic reminders of our
notices and conditions, but you should check our Platform frequently to see
recent changes It is your obligation to regularly check the Privacy Policy Your
continued use of the Platform following any such change constitutes your
agreement to this Privacy Policy as so modified HOW YOU CAN CONTACT US Should a
data breach occur We will notify the users via email and via on-site notification
within 7 business days If you have any concerns about your Information on the
Platform, please contact our customer support team at the "Customer
Support" link at the top of any Site webpage You will be able to
unsubscribe anytime by clicking on the unsubscribe link at the bottom of all
our email communications www tamkeenstores.com.sa Email:
[email protected] OR Phone: 800-244-4464
To unsubscribe from marketing SMS, ads, and emails, please call 8002444464 or send an email to [email protected].
Tamkeen Head Office Address:
·
Al Misk Street, Al
Hamraa District 2, Business Park Building, PO Box 30934, Jeddah 21478
·
Customer Care:
800-244-4464
·
Kingdom of Saudi
Arabia Last update: 25th September 2022
Find Us Here
| Name: | Tamkeen International For Home Appliances |
| Email: | [email protected] |
| Address: | B-04, Business Park, Al Hamra Dist, Jeddah, Saudia Arabia |
| Phone: | 8002444464 |
