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Privacy Policy (Tamkeen Stores - Tamkeen Care)


www.tamkeenstores.com.sa a Tamkeen International for Home Appliances is registered in SaudiArabia under company registration number 4030049348 Our registered office is AlMiskAl Hamraa District 2 Business Park Building, PO Box 30934 Jeddah 21478 Saudi ArabiaWe arecommitted to ensuring that your privacy is protected This policy, together with ourTerms andCondition sets out the basis on which any personal data we collect from you, or that youprovideto us will be processed by us This Privacy Policy sets out the basis on which any personal data, including but notlimited topayment details and other information we collect from you or other sources or that youprovideto us information will be handled by us in connection with your access and use of www.tamkeenstores.com.sa and/or the www tamkeenstorescomsa mobile application and services Weunderstand the importance you place on the Information, and we are committed toprotecting and respecting your privacy By using our Services, you agree to thehandling of your Information in accordance with this Privacy Policy This privacy policy has been compiled to better serve those who are concerned with howtheir'Personally, identifiable information' (PII) is being used online PII isinformation that can be usedon its own or with other information to identify, contact, or locate a single person, orto identify anindividual in context Please read our privacy policy carefully to get a clearunderstanding of howwe collect, use, protect or otherwise handle your Personally Identifiable Information inaccordance with our website


This Privacy Policy provides the manner your data is collected and used by www.tamkeenstores.com.sa You are advised to read this Privacy Policy carefully Byaccessing the services provided by www.tamkeenstores.com.sa you agree to the collection and use of your data by www.tamkeenstores.com.sa and certain authorized third-party service providers in the mannerprovided in this Privacy Policy If you do not agree with this Privacy Policy,please do not use the website – www.tamkeenstores.com.sa By accepting the Privacy Policy during registration, you expresslyconsent to our use and disclosure of your personal information in accordance with thisPrivacy Policy This Privacy Policy is incorporated into and subject to the terms ofthe User Agreement


We may collect and process the following Information about you:Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (eg social media logins), subscribing to our Services,posting material or requesting further services;The Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;Information you provide us, or that we may collect from you, when you report a problem with our Platform;A record of correspondence if you contact us;General, aggregated, demographic and non-personal Information;If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;Details of transactions you carry out through our Platform and of the fulfilment of your orders;Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (eg by using technology that stores information on or gains access to yourdevice, such as cookies, tracking pixels, web beacons, etcYour email address from a third party if you indicate that you have consented to that third party sharing your Information with usAny other Information we consider necessary to enhance your experience on the PlatformAs part of your registration on or use of the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information Additionally, in order for us to verify your identity, we may needto request from your valid proof of identification (eg in the form of a copyof your passport, resident’s visa or permit, national ID card and/or driver’s license)We will also need to collect selected financial information from you, such as your credit card and/or bank account detailsYou will need to input this financial information into the "My Account" section of the Site We use this financial information for billing purposes and for thefulfilment of your orders Following your registration on the Site, you should notpost any personal information (including any financial information) anywhere on the Siteother than on the My Account section of the Site Restricting the posting ofpersonal information to the My Account section of the Site protects you from thepossibility of fraud or identity theft The posting by you of any personalinformation anywhere on the Site other than on the My Account section of the Site maylead to the suspension of your use of the SiteWe will collect transactional information based on your activities using the Site (such as buying and selling items)Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider to analyze user trends and improve the administration of the SiteWe may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the SiteWe may also collect information you provide when giving us feedback or completing profile forms, subscribe to a newsletter and users are able to unsubscribe from receiving further emails by following the instructions in the bottom of each email We also monitor customer traffic patterns and Site use, which enables us toimprove the service we provideWe may also use aggregate information and statistics for the purposes of monitoring website usage to help us develop the website and our service and may provide such aggregate information to third parties These statistics will not includeinformation that can be used to identify any individualWe may collect information about your general internet usage by using a cookie file This is a small text file implanted by our site on your hard disk or device whenyou visit our site which collects personal data about you The cookie is thenretrieved each time you visit our site, making it unnecessary to re-enter theregistration details on each visit and enabling you to benefit from certain features For example, a more personalized service, improvements to our site and the abilityto store the contents of an electronic shopping basket between visits Please note,our advertisers may also use cookies over which we have no controlFinally, we may collect additional information from or about you in other ways not specifically described here For example, we may collect information related toyour contact with our customer support team or store results when you respond to asurvey We may also collect feedback ratings and other comments relating to your useof the Site Where we aggregate personal information for statistical purposes, suchaggregated personal information shall be anonymized You can terminate your account at any time However, your information may remainstored inarchive on our servers even after the deletion or the termination of your account Users can visit our site anonymously However, when ordering or registering on oursite, asappropriate, you may be asked to enter your Name, Email address, mailing address, Phonenumber, ID Number or other details to help you with your experience


We may use Information held about you in the following ways:To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;To provide you with location-based services, such as advertising, search results and other personalized content;To carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;To improve our Services and to deliver a better and more personalized service to you;To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;To notify you about changes to our Services;To administer and manage our incentives programs and fulfil your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winnerWe use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you ("User Agreement"); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties For example, we may share some of the personal information you give uswith banks or credit card authorization, processing and verification services or withthird parties for fraud screening purposesThough we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement and other agreements; or protect the rights, property, or safety of www.tamkeenstores.com.sa, our users or othersIn the event of a sale of www.tamkeenstores.com.sa, any of its affiliates and subsidiaries or anyrelated business assets, your personal information may be disclosed to any potentialpurchaser for the purposes of the continued provision of the Site or otherwise inrelation to any such sale We may share your personal information with our othergroup companies for the purposes outlined in this privacy policy This contactinformation will be the personal information provided by you to us on registration and,as a result, should always be kept up-to-dateAdditionally, information relating to items you are buying or selling will be displayed on the Site This information can include details of your user ID,feedback ratings and associated comments relating to your use of the SiteOtherwise, we will only disclose your personal information to a third party with yourexpress permissionWe do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policyBy registering on or using the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site If, at any time, you decide that you do not wish toreceive any such emails, you can opt out of receiving such emails by clicking on thelink at the bottom of any of the emails or by going to the My Account section of theSite Additionally, we do use comments made by you about the Site for marketingpurposes and by making such comments you expressly consent to our using such commentsfor marketing purposesWe use your personal & contact information to get in touch with you whenever necessary, supply the orders/ services requested by you, preserve social history as governed by existing law or policy, contact you as a survey respondent, notify you if you win any contestWe use your personal & contact information to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested, to improve our website in order to better serve you, to allow us to better service you in responding to your customer service requests, to administer a contest, promotion, survey or other site feature, to quickly process your transactions, to send periodic emails regarding your order or other products and servicesYOUR USE OF YOUR AND OTHER USERS’ PERSONAL INFORMATIONSite members may need to share personal information (including financial information) with each other to complete transactions on the Site You shouldrespect, at all times, the privacy of other Site membersWe cannot guarantee the privacy of your personal information when you share personal information with other Site members so you should always seek information on the privacy and security policies of any other Site members with whom you are transacting prior to sharing any of your personal information with another Site memberThis privacy policy does not cover your release of your personal information to another Site member You agree to use any personal information received fromanother Site member in relation to a transaction on the Site solely in relation to suchtransaction and shall not use the information received from another Site member for anyother purposes (except with the express consent of the other Site member)You acknowledge and agree that you shall use personal information received from anotherSite member in accordance with all applicable laws ACCESSING, REVIEWING, VIEWING, AMENDING, STORING YOUR PERSONAL INFORMATION You can access and review your personal information in the My Account section of the Site If your personal information changes in any way or is incorrectlypresented on the Site you should immediately update or correct your personal information(as applicable) by accessing the My Account section on the Site or, alternatively, bycontacting our customer support team The "Customer Support" link at the top of eachSite webpage contains our customer support email and phone detailsPlease note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by lawSupplying personally identifiable information is entirely voluntary You are notrequired to register with us in order to browse our Site However, we offer someservices only to visitors who do registerYou may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings www.tamkeenstores.com.sa reserves the right to send you certain service-related communication,considered to be a part of your www.tamkeenstores.com.sa account without offering you the facility to opt-out You may updateyour information and change your account settings at any timeUpon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration However, your information mayremain stored in archive on our servers even after the deletion or the termination ofyour accountIf we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposesYou are able to personally, identifiable information (including name, e-mail, password, communications and personalized advertising preferences), payment settings (including credit card information); and e-mail notification settingsYou can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication For marketing via your mobile application, youwill need to adjust your notifications settings in the general section of your mobileAlso, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform You may disable Cookies by changing the settings on your browser If you disable Cookies, it will affect how our Platform works and you may not beable to access or use certain areas of our Platform or full functionality Forexample, performance cookies collect information about how you use the Site, forinstance, which pages you visit most often, which allows us to provide you with targetedand relevant choices that enhance your Site experienceWe may retain a copy of your Information for compliance reasons When you updateinformation, we may retain a copy of the prior version for our recordsTHIRD PARTY WEBSITE LINKSThe Site may contain links to other websites Please be aware that we are notresponsible for the privacy practices of such other websites We encourage you whenyou leave the Site to read the privacy statements of each and every website you visit ifyou intend to provide personal information to that website Our privacy policyapplies solely to your personal information that we collect on the SiteOur site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates If you follow a link to any ofthese websites, please note that these websites have their own privacy policies and thatwe do not accept any responsibility or liability for these policies Please checkthese policies before you submit any personal data to these websitesWe employ other companies and individuals to perform functions on our behalfExamples include fulfilling orders, delivering packages, sending postal mail and e-mail,analyzing data, providing marketing assistance, providing search results, processingcredit card payments They have access to personal information needed to performtheir functions, but may not use it for other purposesWe do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice This doesnot include website hosting partners and other parties who assist us in operating ourwebsite, conducting our business, or servicing you, so long as those parties agree tokeep this information confidential We may also release your information when webelieve release is appropriate to comply with the law, enforce our site policies, orprotect ours or others' rights, property, or safety However, non-personallyidentifiable visitor information may be provided to other parties for marketing,advertising, or other usesOccasionally, at our discretion, we may include or offer third party products or services on our website These third-party sites have separate and independentprivacy policies We therefore have no responsibility or liability for the contentand activities of these linked sites Nonetheless, we seek to protect the integrityof our site and welcome any feedback about these sitesNO SPAM OR SPOOF EMAILSWe do not tolerate spam To report Site related spam or spoof emails, please forwardthe email to [email protected]://www.tamkeenstores.com.sa You may not use our communication tools tosend spam or otherwise send content that would violate our User Agreement Weautomatically scan and may manually filter messages to check for spam, viruses, phishingattacks and other malicious activity or illegal or prohibited contentYOUR PRIVACY GUARANTEE WITH USwww.tamkeenstores.com.sa Promises not to sell or rent your personal information to third parties(except as provided in this Privacy Policy) without your consent We and/or certainauthorized third-party service providers will use the personal information provided byyou to provide you with the services, which we offer


We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information We may, for example, useencryption technology to secure your Information during transmission to our Platform aswell as external firewall and on-host firewall technology to prevent network levelattacks Only those authorized employees, contractors, and agents who need to knowyour Information in connection with the performance of their services are allowed toaccess this InformationIt is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services You are responsiblefor keeping your password confidential For example, ensure that you sign off whenyou have finished using a shared deviceUnfortunately, the transmission of information via the internet is not completely secure Although we will do our best to protect your Information, we cannotguarantee the security of your Information transmitted to our Platform and anytransmission is at your own riskBy providing us with personal information, you consent to the transfer of your personal information outside of the Kingdom of Saudi Arabia We take everyprecaution to safeguard all your personal information from unauthorized access, use ordisclosureAll personal information is encrypted However, the Internet is not a securemedium and we cannot guarantee the privacy of your personal informationYou must enter your username and password each time you want to access your account or make transactions on the SiteChoose your password carefully using unique numbers, letters and special charactersNever share your username and password with anyoneIf you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the SiteTo ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases Bycontinuing to use the website you accept these terms and conditions and accordinglyconsent to such checks being made In performing these checks personal informationprovided by you may be disclosed to a registered Credit Reference Agency which may keepa record of that information for payment clearance, credit reference, order fulfilment,delivery, data analysis or customer support You can rest assured that this is doneonly to confirm your identity, that a credit check is not performed and that your creditrating will be unaffectedWe may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements We may also need to disclose it to protect our rights,property or safety of our customers or others which includes exchanging information withother companies and organizations for the purposes of fraud protection and credit riskreductionTo protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures For example, our servers are accessible only to authorized personnel and that yourinformation is shared with respective personnel on need to know basis to complete thetransaction and to provide the services requested by youAlthough we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure By using this Site, you agree that we will have no liabilityfor disclosure of your information due to errors in transmission or unauthorized acts ofthird partiesOur website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possibleYour personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential In addition, allsensitive/credit information you supply is encrypted via Secure Socket Layer (SSL)technology We implement a variety of security measures when a user places an order enters, submits, or accesses their informationAll transactions are processed through a gateway provider and are not stored or processed on our servers


We do not keep any credit card details in our data base or server It is importantfor you to protect against unauthorized access to your password and to your computer Be sure to sign off when finished using a shared computerWHO’S ALLOWED TO BUYwww.tamkeenstores.com.sa does not sell products for purchase by children If you are under18, you may browse the https://www.tamkeenstores.com.sa website but you cannot purchase any product withoutthe involvement of a parent or guardian

    The application's location feature is used to enable CARE technicians to interact with the user's location.

  • An Empowerment Technician app intended for the internal use of our employees, we areEmpowerment Stores that sell our home appliances online and deliver them to customers.
  • Due to the delivery part and job assignment for Tamkeen store drivers, we use this appto mark the order for delivery to the customer's location. The site is mainly used whenthe order is abroad for delivery, then we show the customer on the web browser that hisproduct is coming to give more importance to the customer and his products.

    How our site handles Do Not Track Signals:

  • We encourage Do Not Track signals and do not track, create cookies, or use ads when a Do Not Track browser mechanism is in place.


We endeavor to protect the information you provide and have various security procedures in place We store the information provided to us on our secureservers where it can only be read by authorized personnel Any payment transactionsare encrypted using Secure Socket Layer (SSL) technology This protects your datawhile being sent over the internet from being intercepted and misused by third partiesWe have installed a mechanism that uses digital server identities so that you can be sure that the website you access is www.tamkeenstores.com.sa This is done using one of the internet Trusted CertificationAuthorities When you access the secure pages of our site your browser will beprovided with an electronic certificate confirming that you have accessed our site andall communications will be encrypted When you create an online order, request orfeedback that is then passed on to the relevant destination using the same level ofencryption, this includes credit card verification Firewalls are used to blockunauthorized traffic to the servers and the actual servers are in a secure locationwhich can only be accessed by authorized personnelWhere we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential We ask you not to share a password with anyone We alsorecommend that you avoid using the same password for different online accountsHOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS We honor do not track signals and do not track, plant cookies, or use advertising when aDo Not Track (DNT) browser mechanism is in place


It's also important to note that we do allow third party behavioral trackingWHAT IF WE CHANGE OUR PRIVACY POLICYOur business changes constantly, and our Privacy Policy may therefore also need tochange We will post the current version of this Privacy Policy on the Platform andeach such change will be effective upon posting on the Platform or upon the datedesignated by us as the "effective date"We may e-mail periodic reminders of our notices and conditions, but you should check ourPlatform frequently to see recent changesIt is your obligation to regularly check the Privacy Policy Your continued use ofthe Platform following any such change constitutes your agreement to this Privacy Policyas so modifiedHOW YOU CAN CONTACT USShould a data breach occur We will notify the users via email and via on-sitenotification within 7 business daysIf you have any concerns about your Information on the Platform, please contact ourcustomer support team at the "Customer Support" link at the top of any Site webpageYou will be able to unsubscribe anytime by clicking on the unsubscribe link at thebottom of all our email communications www tamkeenstorescomsa">Email: [email protected] OR Phone: 800-244-4464

    Tamkeen Head Office Address:

  • Al Misk Street, Al Hamraa District 2, Business Park Building, PO Box 30934, Jeddah 21478
  • Customer Care: 800-244-4464
  • Kingdom of Saudi Arabia Last update: 25th September, 2022
Name:Tamkeen International For Home Appliances
Email:[email protected]
Address:B-04, Business Park, Al Hamra Dist, Jeddah, Saudia Arabia

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